FAQ
Questions dentists ask us.
How do I open an account?
Complete the Open an Account form with your practice details. Our team reviews each request and contacts you to confirm pricing, delivery arrangements and your first case.
How do I submit a case?
Use Submit a Case from any page. The digital Job Card walks you through restoration, teeth, material, shade, files and instructions, and generates your Case ID immediately.
Do you accept digital impressions?
Yes. Upload STL, PLY or OBJ files directly through the Job Card, together with photographs and your prescription.
What files can I upload?
STL, PLY, OBJ, JPG, PNG and PDF files are supported, up to 100MB per file.
How are shades communicated?
Select a shade and shade system in the Job Card, add stump shade where relevant, and upload shade photographs. Notes help our ceramists match characterisation.
What restorations do you manufacture?
Crowns, bridges, veneers, implant restorations, full and partial dentures, and dental appliances. See Solutions for the full range.
What is the turnaround time?
Turnaround varies by restoration type and case complexity. Contact the laboratory for current case-specific timelines.
What happens if a restoration requires adjustment?
Contact the laboratory with the case ID. We review every adjustment or remake request and prioritise resolution — remakes are tracked and quality-reviewed internally.
How are cases delivered?
Delivery arrangements depend on your location and case type. Digital submissions skip physical logistics on the inbound leg. [Confirm delivery arrangements per region]
Can you support complex cases?
Yes — complex aesthetic, implant and full-arch cases are welcome. Include as much clinical detail and photography as possible, and our team will contact you to plan the case together.